This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
information about how Yahoo! uses this information.
We offer only exchanges in the event of defective items. Please retain your original parts and original packaging in the event you need to exchange the part for defective reason. We must receive the product back to us FIRST before sending out a replacement. We can not cross ship products as we need to inspect the "defective" product first. Defective items may be returned for replacement subject to the above BOLD lettering within 30 days and following restrictions:
1. All products must be returned in original condition including packaging, documentation, warranty cards, instructions, and hardware.
2. Products can not be installed or otherwise show signs of wear or modification. The product can not be damaged during installation. The exception is if the product manifested it's defect shortly after installation and there was no way of telling until you drove around with it (see point #8 for further restrictions).
3. Please read the labels on the boxes when you receive the product. Returning a product that you later found to be the wrong one shipped after you tried installing it is not qualify for a return or exchange. So read the labels to ensure the right item expected. If not, you must notify us within 5 days of receipts so we can rectify the situation.
4. No cancellations, returns or exchanges are permitted on special order items, custom order items, and electronic products unless it is defects upon arrival.
5. All returns must be shipped freight prepaid. We will refuse an COD shipments to us.
6. Any returns found to be non-defective are subject to a handling fee of $10 and all non-product related fees (shipping, transaction costs, and insurance) are not refundable. If you want your item back, you'll need to pay all shipping and handling costs back to you. No exception.
7. Some products may differ in the pictures slightly due to lighting conditions, angle of picture, or use of alternate manufacturers. You are agreeing to this term by conducting the transaction. If you have a question about this, please let us know.
8. Any products returned to us that our not our own is an act of malice and fraud. Some items (and eventually all) contain hidden security identifiers which must be intact when we receive the product. We will not replace or return the product if it is being passed off as one of our own or does not contain the marking (no we won't tell you where and what it is as it doesn't affect the products appearance or function). We will report such actions to the postal service (for mail fraud), and any applicable local law enforcement. We will not tolerate fraud of any kind.
9. If we can not get you a suitable replacement within 4 weeks, we will refund your money on item and not including the shipping costs spent.
All products returned to AJP Distributors must have a Returned Merchandise Authorization (RMA) issued by AJP . The RMA is valid for 7 days from the date of issue. Please contact us by phone or email to request a RMA number and further return instructions.